Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, company name, job title, email address, phone number, and WhatsApp number when you submit an inquiry, request a quote, or contact us.
• Business Information: Industry, application type, product requirements, quantity estimates, and shipping destination when submitting RFQ forms.
• Communication Records: Messages, emails, and correspondence you send to us through the website, email, or messaging platforms.

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and exit pages.
• Network Information: IP address, approximate geographic location (country/city level), and internet service provider.
• Cookies and Tracking Technologies: See our Cookie Policy for details.

2. How We Use Your Information

We process your personal information for the following purposes:

• Respond to Inquiries: To process your quote requests, answer technical questions, and provide product information.
• Business Operations: To manage orders, arrange shipments, issue invoices, and maintain commercial relationships.
• Service Improvement: To understand how visitors use our website and improve our content, navigation, and user experience.
• Marketing Communications: To send relevant industry updates, product newsletters, or event invitations (only with your consent; you may opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, export control requirements, and legal processes.
• Security: To detect and prevent fraud, unauthorized access, and other potentially illegal activities.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your data based on:

• Legitimate Interest: Responding to business inquiries, website analytics, and fraud prevention.
• Contractual Necessity: Processing orders, managing shipments, and fulfilling commercial agreements.
• Consent: Marketing communications and non-essential cookies.
• Legal Obligation: Tax records, export compliance, and regulatory reporting.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Hosting providers, email service platforms, analytics tools, and shipping/logistics partners who process data on our behalf under strict confidentiality agreements.
• Business Partners: Freight forwarders, customs brokers, and inspection agencies involved in order fulfillment (limited to information necessary for the service).
• Legal Authorities: When required by law, regulation, court order, or governmental request.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets (you will be notified).

5. International Data Transfers

Panson is headquartered in Ningxia, China. When you provide information to us, it may be transferred to and processed in China. We implement appropriate safeguards for international transfers, including standard contractual clauses where applicable, and ensure that recipients provide adequate levels of data protection consistent with applicable privacy laws.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Typically:

• Quote inquiries and communications: 3 years from last interaction
• Order and transaction records: 7 years (as required by Chinese accounting regulations)
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Restriction: Request that we limit the processing of your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@nxpanson.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit, access controls, regular security assessments, and employee training on data handling procedures. While no method of transmission over the Internet is completely secure, we strive to use commercially reasonable means to protect your data.

9. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., YouTube, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will make reasonable efforts to notify you (e.g., via a website banner or email notification if you are an existing contact).

12. Contact Us